Saturday, April 14, 2007

creating brand equity

Chapter 9 -- summary

A brand is a name, term, signed, symbol, or design, or some combination of these elements, intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of competitors. The different components of a brand -- brand names, logos, symbols, etc. are brand elements.

Brands offer a number of benefits to customers and firms. Brands are valuable intangible assets that need to be managed carefully. The key to branding is that consumers perceive differences among brands in a product category.

Brand equity should be defined in terms of marketing affects uniquely attributed to a brand. That is, brand equity relates to the fact that different outcomes result in the marketing of a product or service because of its brand, as compared to the results if that same product or service was not identified by that brand.

Building brand equity depends on three main factors:

  1. the initial choices for the brand elements or identities making up the brand
  2. the way the brand is integrated into the supporting marketing program
  3. associations and directly transferred to the brand by linking the brand to some other entity
Brand equity needs to be measured in order to be managed well. Brand audits are in-depth examinations of the health of a brand and can be used to set strategic direction for the brand. Tracking studies involve information collected from consumers on a routine basis over time and provide valuable tactical insights into the short-term effectiveness of marketing programs and activities. Brand audits measure "where the brand has been," and tracking studies measure "where the brand is now" and whether marketing programs are having the intended effect.

A branding strategy for a firm identifies which brand elements a firm chooses to apply across the various products it sells. And a brand extension, a firm uses an established brand name to introduce a new product. Potential extensions must be judged by how effectively they leverage existing brand equity to a new product, as well as how effectively the extension, in turn, contributes to the equity of the existing parent brand.

Brands can play a number of different roles within the brand portfolio. Brands may expand coverage, provide protection, extended image, or fulfill that it a variety of other roles for the firm. Each brand-name product must have a well-defined positioning. In that way, Brands can maximize coverage and minimize overlap and us optimize the portfolio.

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